CCIC Middle East Complaints and Appeals Process

CCIC has a comprehensive procedure to handle Complaints, Disputes, and Appeals. This procedure is applicable to grievances regarding services rendered to clients by CCIC in the areas of certification, testing, and inspection.

Complaints and Appeals about CCIC’s Service or Process

Anyone seeking to register a complaint or appeal should get in touch with the CCIC office by phone, email, or other means, or by sending an email to:

Within 3 working days of receiving a complaint, CCIC will log it and acknowledge it (usually via email). It will be given to the appropriate personnel for inquiry and resolution after being validated.

Corrective measures will be implemented as needed, information will be kept confidential, and further actions will be taken as applicable.